Delivery Information

Delivery Information

Orders completed by 1:30pm (Monday to Friday, excluding public/bank holidays) will normally be despatched the same afternoon for next working day delivery* (depending on your location) via courier , if you choose this delivery option (we strongly recommend that you select this method as it is tracked).

Delivery to UK mainland (excluding the Highlands and Islands and Northern Ireland) is generally via courier (we use DHL) for a tracked service (recommended option) but we will occasionally use other couriers on a comparable service as necessary.  Courier rates for customers in Northern Ireland, offshore, the Scottish Highlands and Islands and the Channel Islands are higher, which should be reflected in the delivery charge shown at checkout (these rates are set by our courier, for which we are not responsible!).

For shipments up to ˜1.5kg, Royal Mail First Class (small parcel) service (or Airmail for customers in the Republic of Ireland) can be selected as a cheaper option although this is an untracked and therefore riskier option, which may take a few working days to arrive (depending on your location). If you choose this option, please be aware that if the goods do not arrive you will need to check with your local sorting office in the first instance.  We must then allow a minimum of 10 working days for Royal Mail to attempt to deliver your parcel (or return to us, if undeliverable) before we can take steps to rectify.

Shipping options and prices are displayed when you enter your delivery address on the checkout screen.  If no shipping option is offered then it may be that our normal delivery service is not available to your location. In this case, please contact us with your requirements and delivery address and we'll look into this for you.

 

* - Please note: next working day delivery is an estimate and is not guaranteed; occasionally, courier deliveries can take longer so please allow for this possibility when ordering.  More remote parts of UK Mainland (e.g.Scottish Highlands) may take 3-5 working days. "Working Days" are defined as Monday to Friday, excluding public holidays. Saturday deliveries are not offered as standard.